Urgent notice for all Child Support Customers

Dear New Jersey Child Support Customer:

To improve customer service to you and strengthen New Jersey's child support program, we are converting to a new, enhanced child support information system. The first group of child support cases - those cases in Ocean County - will move to the new system in October.  We will then move the cases from the balance of the state, a few counties at a time, in March, May, and July 2009.

As we convert to the new system and if you usually receive child support and/or alimony payments during the first few days of the month, your support payment may be delayed up to two days during the months of October, March, May and July. If you do not usually receive child support and/or alimony on the first few days of the month, your payments will not be impacted by the conversion. Case information updates on www.njchildsupport.org and the child support hotline (1-800-621-5437) may also be delayed during these conversion periods.  We ask for your patience during the next 10 months of this transition. 

This change should not affect your payment amount or how you receive payment (for example:  debit card, direct deposit or check).  Your case number and all information from our current child support and/or alimony system will remain the same.

Over the next 10 months, as we roll out this enhanced system, we encourage you to visit the child support website, www.njchildsupport.org, for new updates to this process and when your county will be converted.

This enhanced technology will provide child support professionals with better tools to locate non-custodial parents more quickly and provide up-to-date employer information so payments can move from the employer to families without delay.  Most importantly, this new automation will allow your child support professional to provide improved quality customer service to you.

We appreciate your cooperation and understanding during this transition that will improve child support services for New Jersey families.

Sincerely,

Alisha A. Griffin
Assistant Director